FEEDBACK AND COMPLAINT
Philippine Guarantee Corporation (PHILGUARANTEE) embraces complaints as opportunities to improve efficiency and quality of services delivery. PHILGUARANTEE also views complaints as opportunities to increase goodwill and respect from citizens it serves.
Any individual, employee, group, entity, or other party affected or likely to be affected by PHILGUARANTEE’s policies and initiatives can file a complaint. If a complaint is made on behalf of another party, that group should be identified and evidence of authority to represent that group should be provided.
How to Send a Feedback?
Feedback and complaints can be filed from Monday thru Friday, from 8am to 5pm through the following dedicated reporting channels:
Compliance Management & Standards Office (CMSO)
Philippine Guarantee Corporation
17th Floor BDO Towers Valero
8741 Paseo de Roxas Street, Makati City 1226, Philippines
How Feedbacks are Processed?
Feedbacks received through telephone and/or e-mail are processed in accordance with the PHILGUARANTEE Complaints Handling Program.
How to File a Complaint
Complaints may be filed in person or via email. However, this may be best done via formal communication (i.e., letter or email). To speed up the processing of the complaints, the complainant must fill up the PHILGUARANTEE Complaint Report Form.
How Complaints are Processed?
Complaints are processed in accordance with the PHILGUARANTEE Complaints Handling Program.